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Make/Model Information:

  • Brand:   Hewlett-packard
  • Models included:
    • HP Color Laserjet 3000
    • HP Color Laserjet 3600
    • HP Color Laserjet 3800
    • HP Color Laserjet CP-3505

File Information:

  • Type:   Factory Service Manual (FSM)
  • Language:   English
  • Number of pages:   750
  • File size:  ∼ 32.24  MB
  • File Format:   PDF only
  • SME Watermarks:   None
  • Password lock:   No
  • Edit/copy/modify:   Yes
  • SKU:   BMHP-1008

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HP Color LaserJet 3000/3600/
3800/CP3505 Series Printer
Service Manual
Table of contents
1 Product information
Quick access to printer information
Printers at a glance
HP Color LaserJet 3000 Series printer
HP Color LaserJet 3600 Series printer
HP Color LaserJet 3800 Series printer
HP Color LaserJet CP3505 Series printer
Features at a glance
Walkaround
Control-panel overview
Control-panel indicator lights
Display
Printer software
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series printer, and
HP Color LaserJet CP3505 Series printer drivers
HP Color LaserJet 3600 Series printer drivers
Additional drivers
Software for networks
HP Web Jetadmin
Utilities
HP Easy Printer Care Software
Embedded Web server
Other components and utilities
Print-media specifications
Supported paper and print media sizes
Media type and tray loading
2 Installation and configuration
What is in the box
Site requirements
Physical specifications
Connecting to a network or a computer
Printer memory
Installing memory DIMMs
To install memory DIMMs
........................................................... 26
Enabling memory
To enable memory for Windows
ENWW iii
Checking DIMM installation
To check DIMM installation
3 Maintenance
Understanding approximate supplies-replacement intervals
Replacing supplies
Locating supplies
Supply replacement guidelines
Managing the print cartridge
HP print cartridges
Non-HP print cartridges
Print-cartridge authentication
Print-cartridge storage
Print-cartridge life expectancy
Checking the supply level
Using the control panel
Using the embedded Web server
Using HP Web Jetadmin
Replacing print cartridges
To replace the print cartridge
Cleaning the printer
Cleaning spilled toner
Vacuum specifications
Calibrating the printer
Tools for troubleshooting
Using printer information pages
Configuring e-mail alerts
Using the embedded Web server
To open the embedded Web server by using a network connection
Embedded Web server sections
Using the HP Easy Printer Care Software
Supported operating systems
To use the HP Easy Printer Care Software
HP Easy Printer Care Software sections
Using the HP Printer Utility for Macintosh
To open the HP Printer Utility in Mac OS X V10.2
To open the HP Printer Utility in Mac OS X V10.3
HP Printer Utility features
4 Theory of operation
Engine control system
Power-on sequence
Motors, fans, and solenoids
Laser/scanner system
Pickup-and-feed-system
Sensors in the pickup-and-feed system trays (cassettes)
Cassette pickup mechanism
Multipurpose-tray pickup mechanism
Feed-speed control
Sensor jam detection
iv ENWW
Image-formation system
Image-formation process
Latent-image formation stage
Step 1: pre-exposure
Step 2: primary charging
Step 3: laser-beam exposure
Developing stage
Step 4: developing
Transfer stage
Step 5: media feed
Step 6: image transfer
Step 7: separation from the drum
Step 8: separation from the ETB
Fusing stage
Step 9: fusing
Cleaning stage
Step 10: drum cleaning
Print cartridge
Print-cartridge activation
5 Removal and replacement
Removal and replacement strategy
Introduction
Required tools
Types of screws
Service approach
Before performing service
After performing service
Print cartridges
External doors, covers, and panels
Front cover
Upper cover (fuser door)
Rear lower cover
Left cover
Right cover
Rear upper cover
Internal assemblies
........................................................................................................................ 94
Formatter cage
Electrostatic transfer belt (ETB)
Duplex fan
Print-cartridge drive motors
Duplex-reverse-drive assembly
Duplex-feed-drive assembly
Fuser drive assembly
Developing separation-drive assembly
Pickup-and-feed assembly
Pickup-drive assembly
Laser/scanner assembly
Main fan
Printed circuit assemblies (PCAs)
Low-voltage power-supply PCA
DC controller PCA
High-voltage power supply
Memory-controller PCA
Driver PCA
Control panel
Pickup-and-feed driver PCA
Duplex-driver PCA
Sensors
Cassette media sensor (HP LaserJet 3600/3800/CP3505)
Temperature sensor
Paper and registration sensor covers
Cartridge-sensor PCA
500-sheet feeder
500-sheet feeder right cover
500-sheet feeder left cover
500-sheet feeder rear cover
500-sheet feeder driver PCA
Media sensor (500-sheet feeder)
6 Troubleshooting
Troubleshooting process
Pre-troubleshooting checklist
Troubleshooting flowchart
Power-on checks
Control-panel messages
Jam recovery
Avoiding jams
.................................................................................................................... 201
Clearing jams
Image-formation troubleshooting
Print-quality problems associated with media
Defects on overhead transparencies
Print-quality problems that are related to the environment
Print-quality problems that are related to jams
Print-quality problems from toner buildup
Print-quality troubleshooting pages
Image defects
Light image
Light color
Dark image
Dark color
Completely blank image
All black or solid color
Dots in vertical lines
Dirt on back of paper
Dirt on front of paper
Vertical lines
White vertical lines
vi ENWW
Horizontal line
White horizontal line
Color missing
Blank spots
Poor fusing
Image distortion
Color misregistration
Smearing
Misplaced image
Reversed color
Snail tracks
Repetitive-defects troubleshooting
Interface troubleshooting
Communication checks
EIO troubleshooting
Service menu
Using the Service menu
Clear event log
Total page count
Serial number
Diagnostics menu
Diagnostics
LED diagnostics
Diagnostics mode
Diagnostics that put the engine into the special diagnostics mode
Diagnostic tests
Individual diagnostic tests
Print the event log page
View the event log on the control-panel display
Print the print-quality (PQ) troubleshooting pages
Disable cartridge check (special mode test)
Paper-path sensor test
Paper-path
Manual sensor test (special mode test)
Component test (special mode test)
Print/Stop test
Test pages
Engine test page
Formatter test
Half-self test
Drum-rotation test
Engine resets
Engine resets
Cold reset
NVRAM initialization
Hard-disk initialization
Service ID
Converting the Service ID to an actual date
Restoring the Service ID
Troubleshooting diagrams
ENWW vii
Connector locations
Major assemblies
DC controller connectors
Timing diagram
Circuit diagrams
7 Parts and diagrams
Ordering parts and supplies
How to use the parts lists and diagrams
Types of screws
Related documentation and software
Accessories and supplies
External panels and covers
Internal components
Paper-pickup drive assembly
Duplexing-feed drive assembly (duplex models)
Duplexing reverse-drive assembly (duplex models)
Developing separation-drive assembly
Fuser drive assembly
Cassette (tray 2)
Paper-pickup assembly (HP CLJ 3600/3800/CP3505)
Paper-pickup assembly (HP CLJ 3000)
Electronic transfer belt (simplex models)
Electronic transfer belt (duplex models)
Multipurpose tray assembly (tray 1)
......................................................................................... 302
Duplex-paper feed assembly (duplex models)
500-sheet feeder cassette (tray 3)
500-sheet feeder paper-pickup assembly
500-sheet feeder PCA
Alphabetical parts list
Numerical parts list
Appendix A Printer specifications
Electrical specifications
Power-consumption specifications
Acoustic specifications
Operating-environment specifications
Appendix B Product warranty statements
Hewlett-Packard Limited Warranty Statement
Availability of support and service
HP maintenance agreements
Next-Day Onsite Service
Appendix C Regulatory statements
FCC regulations
viii ENWW
Declaration of conformity (HP Color LaserJet 3000 Series printer)
Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series
printer)
Declaration of conformity (HP Color LaserJet CP3505 Series printer)
Safety statements
Laser safety
Canadian DOC regulations
EMI statement (Korea)
VCCI statement (Japan)
Power cord statement (Japan)
Laser statement for Finland
ENWW ix
1 Product information
? Quick access to printer information
Printers at a glance
Features at a glance
Walkaround
Control-panel overview
Printer software
Print-media specifications
Quick access to printer information
Several references are available for use with this printer.
? HP Color LaserJet 3000 Series printer:
www.hp.com/ support/clj3000.
? HP Color LaserJet 3600 Series printer:
www.hp.com/ support/clj3600.
? HP Color LaserJet 3800 Series printer:
www.hp.com/ support/clj3800.
? HP Color LaserJet CP3505 Series printer:
http://www.hp.com/ support/cljcp3505.
Table 1-1 Printer guides
Guide Description
Getting started guide Provides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print
Server Administrators Guide
Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Accessory and consumable
installation guides
Provide step-by-step instructions for installing the accessories and supplies. These
guides are supplied with the optional printer accessories and supplies.
User guide Provides detailed information for using and troubleshooting the printer. Available on the
printer CD.
Online Help Provides information about options that are available in the printer drivers. To view a
Help file, open the online Help through the printer driver.
2 Chapter 1 Product information ENWW
Printers at a glance
The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are available in the following
configurations.
HP Color LaserJet 3000 Series printer
Table 1-2 HP Color LaserJet 3000 Series printer configurations
HP Color LaserJet 3000 printer HP Color LaserJet
3000n printer
HP Color LaserJet
3000dn printer
HP Color LaserJet
3000dtn printer
? Prints up to 30 pages per minute
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white)
and 15 ppm in color
? 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
? Hi-Speed universal serial bus
(USB) 2.0 port and enhanced
input/output (EIO) slot
? 64 MB RAM
The features of the
HP Color LaserJet 3000
printer, plus:
? 64 MB RAM (128
total)
? HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
The features of the
HP Color LaserJet 3000
printer, plus:
? 192 MB RAM (256
total)
? HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
? Automatic 2-sided
(duplex) printing
The features of the
HP Color LaserJet 3000
printer, plus:
? 192 MB RAM (256
total)
? HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
? Automatic 2-sided
(duplex) printing
? 500-sheet input tray
(tray 3)
ENWW Printers at a glance 3
6 Troubleshooting
To use the information in this chapter, you should have a basic understanding of the HP LaserJet
printing process. Explanations of each mechanical assembly, the printer systems, and the basic
theory of operation are contained in
Theory of operation on page 49. Do not perform any of these
troubleshooting processes unless you understand the function of each printer component.
Troubleshooting process
Control-panel messages
Image defects
Repetitive-defects troubleshooting
Interface troubleshooting
Service menu
Diagnostics menu
Diagnostics
Test pages
Engine resets
Service ID
ENWW 171
7 Parts and diagrams
? Ordering parts and supplies
External panels and covers
Internal components
Paper-pickup drive assembly
Duplexing-feed drive assembly (duplex models)
Duplexing reverse-drive assembly (duplex models)
Developing separation-drive assembly
Fuser drive assembly
Cassette (tray 2)
Paper-pickup assembly (HP CLJ 3600/3800/CP3505)
Paper-pickup assembly (HP CLJ 3000)
Electronic transfer belt (simplex models)
Electronic transfer belt (duplex models)
Multipurpose tray assembly (tray 1)
Duplex-paper feed assembly (duplex models)
500-sheet feeder cassette (tray 3)
500-sheet feeder paper-pickup assembly
500-sheet feeder PCA
Alphabetical parts list
Numerical parts list
ENWW 257
HP Color LaserJet 3000/3600/3800 Series printers
Service Manual


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