Click 'Download sample' for the free sample file:

 Download sample

Make/Model Information:

  • Brand:   Hewlett-packard
  • Models included:
    • HP DesignJet 500 24 (C7769B)
    • HP DesignJet 500 42 (C7770B)
    • HP DesignJet 500PS 24 (C7769C)
    • HP DesignJet 500PS 42 (C7770C)
    • HP DesignJet 800 24 (C7779B)
    • HP DesignJet 800 42 (C7780B)
    • HP DesignJet 800PS 24 (C7779C)
    • HP DesignJet 800PS 42 (C7780C)

File Information:

  • Type:   Factory Service Manual (FSM)
  • Language:   English
  • Number of pages:   286
  • File size:  ∼ 46.79  MB
  • File Format:   PDF only
  • SME Watermarks:   None
  • Password lock:   No
  • Edit/copy/modify:   Yes
  • SKU:   BMHP-1036

NOTE:  This list was created by program script and may not accurately represent the text from the source pages.   For full preview please click on 'Download sample':

 Download sample

Service Manual
DesignJets 500 and 800 SeriesHP Large-Format Printers
Service Manual
DesignJets 500 and 800 SeriesHP Large-Format Printers
2 HP DesignJets 500 and 800 Series Printers Service Manual
Using this Manual
Purpose
This Service Manual contains information necessary to test,
calibrate and service:
 HP DesignJet 500 Printer - 24” Model (P/N C7769B)
 HP DesignJet 500 Printer - 42” Model (P/N C7770B)
 HP DesignJet 500PS Printer - 24” Model (P/N C7769C)
 HP DesignJet 500PS Printer - 42” Model (P/N C7770C)
 HP DesignJet 800 Printer - 24” Model (P/N C7779B)
 HP DesignJet 800 Printer - 42” Model (P/N C7780B)
 HP DesignJet 800PS Printer - 24” Model (P/N C7779C)
 HP DesignJet 800PS Printer - 42” Model (P/N C7780C)
For information about using these printers, refer to the
corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be
performed by HP Certified Service Personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are
located in Chapter 7.
Conventions
A small arrow ? is used to indicate other parts of the Service
Manual where you can find information related to the topic you are
consulting.
Table of Contents
3HP DesignJets 500 and 800 Series Printers Service Manual
Table of Contents 1
Troubleshooting 1-1
Introduction 1-2
Troubleshooting System Error Codes 1-2
Solving Print Quality Problems 1-3
Cover Sensors are not Working 1-3
The Line Sensor has Problems Detecting Media 1-3
Troubleshooting Paper-Axis Shutdowns 1-4
Problems with the Vacuum Fan 1-5
Vacuum suction much lower at high altitudes 1-5
HP-GL/2 color differences in different HP DesignJet Printers 1-6
Banding at variable extreme environmental conditions 1-6
The Priming Procedure Fails 1-7
Using the Power Switch LED to Troubleshoot 1-10
Using the Boot-Up Sequence to Troubleshoot 1-12
Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14
System Error Codes 2-1
Introduction 2-2
Continuable and Non-Continuable Error Codes 2-2
System Error Codes - Explanation 2-2
Error Log Utility 2-5
Accessing the Error Log Utility 2-5
Ink Supplies Troubleshooting 3-1
What are the Ink Supplies? 3-2
Ink Cartridges 3-2
Printheads 3-3
Identifying the Components 3-3
General Information About the Ink Supplies 3-4
Some General Precautions When Handling the Ink Supplies 3-5
When Should You Replace the Ink Cartridges? 3-6
When Should You Replace the Printheads? 3-7
Obtaining Ink Cartridge Information 3-9
Table of Contents
4 HP DesignJets 500 and 800 Series Printers Service Manual
Obtaining Printhead Information 3-10
Ink Cartridge Status Messages 3-12
Ink Cartridge Status While Replacing 3-12
Printhead Status Messages 3-13
Printhead History Utility 3-14
Accessing the Printhead History Utility 3-14
Is the Printer Causing Repetitive Printhead Problems? 3-16
Is the User Replacing the Printheads too Early? 3-18
Troubleshooting Repetitive Ink Cartridge Messages 3-20
Troubleshooting Repetitive Printhead Error Messages 3-21
Printhead Error Codes 3-22
Summary of Solving Ink Supplies Problems 3-23
Service Tests and Utilities 4-1
Introduction 4-2
Phone Support 4-2
Diagnostics - Self Test 4-2
Service Tests (Diagnostics) 4-3
Entering the Service Tests Menu 4-4
Ink Supply Station 4-6
Carriage Movement 4-8
Paper Advance Test 4-10
Service Utilities 4-13
Entering the Service Utilities Menu 4-14
EEROM Setup 4-16
Turn Drive Roller 4-21
Unlock Carriage 4-22
Prime Tubes 4-23
Change Cutter 4-24
Change Ink Tubes 4-25
Printer Information 4-26
Service Calibrations 5-1
Entering the Service Calibrations Menu 5-3
Printhead Alignment (includes PPS Calibration) 5-5
Color Calibration 5-7
Advance Calibration 5-9
Factory Advance Calibration 5-11
Table of Contents
5HP DesignJets 500 and 800 Series Printers Service Manual
Print Quality 6-1
Print Quality 6-2
Print Quality Troubleshooting Checklist 6-2
How to Use the Troubleshooting Procedure 6-4
What is the Troubleshooting Procedure? 6-4
Considerations for Using the Troubleshooting Procedure. 6-4
Performing the Troubleshooting Procedure 6-4
Troubleshooting Procedure Flowchart 6-7
No Printing Defects Found Using the Troubleshooting Procedure 6-8
Solving Color Accuracy problems 6-9
Color Consistency problems 6-9
Long Term Color Bleeding (Glossy Papers) 6-9
Media 6-10
There are Smears or Scratching on the Printed Media 6-10
Parts and Diagrams 7-1
Printer Support 7-2
Right Hand Cover 7-4
Left Hand Cover 7-6
Top Cover and Deflectors 7-8
Rollfeed Module 7-10
Back Platen Assembly 7-12
Electronics Module 7-14
Power Supply 7-16
Cutter Assemblies 7-18
Ink Delivery System 7-20
Service Station and Spittoon 7-22
Service Station Holder 7-24
Pinch-Wheel Assemblies 7-26
Scan-Axis Motor 7-28
Drive Roller Encoder Sensor 7-30
Print Platen Assembly 7-32
Carriage Assembly 7-34
Vacuum Fan 7-36
Interconnect Cable 7-38
Paper-Axis Motor 7-40
Drive Roller 7-42
Miscellaneous Items 7-44
Table of Contents
6 HP DesignJets 500 and 800 Series Printers Service Manual
Removal and Installation 8-1
Introduction 8-2
Safety Precautions 8-2
Electrostatic Discharge (ESD) Precautions 8-3
Required Tools 8-3
Screw Types 8-4
Left Hand Cover 8-5
Right Hand Cover 8-7
Front Panel 8-9
Window and Top Cover 8-10
Media Deflectors 8-11
Left End Roll-Feed 8-13
Right End Roll-Feed 8-15
Back Platen 8-17
Media Sensor 8-19
Formatter 8-20
LAN Card 8-21
Spittoon 8-23
Electronics Module 8-24
Power Supply 8-27
Scan-Axis Motor Assembly 8-29
Cutter Assembly 8-32
Left Encoder Holder 8-33
Cutter Bushing 8-35
Cutter Guide Bracket 8-36
Drive Roller Encoder Sensor 8-38
Trailing Cable 8-40
Ink Supply Station 8-48
Interconnect PCA 8-50
Service Station and Aerosol Fan 8-52
Cutter Guide 8-55
Print Platen 8-56
Service Station Holder 8-57
Interconnect Cable 8-59
Ink Supply Tubes 8-60
Vacuum Fan 8-64
Pinch-Arm 8-66
Pinch-Arm Mechanism 8-67
Pinch-Arm Lever 8-69
Table of Contents
7HP DesignJets 500 and 800 Series Printers Service Manual
Pinch-Arm Sensor 8-71
Fork Idler, Tensioner and Idler Pulley 8-74
Encoder Strip 8-76
Carriage Assembly (Including Belt) 8-78
Paper-Axis Motor 8-84
Drive Roller 8-86
Gear Assemblies 8-92
Preventive Maintenance 9-1
Moisture on the Printer 9-2
Noisy Carriage Bushing 9-2
Belt Swelling 9-2
Cleaning the Printer 9-2
General Cleaning 9-2
Cleaning the Drive Roller/Print Platen 9-3
Scheduled Maintenance 9-3
Level of Printer Usage 9-3
Scan-Axis Maintenance 9-4
Functional Overview 10-1
Introduction 10-2
SKU Overview 10-2
Electrical System 10-3
Introduction 10-3
Hardware Description 10-3
Power Supply Unit (PSU) 10-5
Front Panel 10-6
Ink Delivery System (IDS) 10-7
Ink Supply Station (ISS) 10-7
Tubes Assembly 10-9
Service Station 10-10
Glossary
Table of Contents
8 HP DesignJets 500 and 800 Series Printers Service Manual
1-1 HP DesignJets 500 and 800 Series Printers Service Manual
Troubleshooting 1
Introduction 1-2
Troubleshooting System Error Codes 1-2
Performing a Service Test on a Failed Assembly 1-2
Performing the Necessary Service Calibrations 1-2
Solving Print Quality Problems 1-3
The Printer does not Power ON 1-3
Cover Sensors are not Working 1-3
The Line Sensor has Problems Detecting Media 1-3
Troubleshooting Paper-Axis Shutdowns 1-4
Problems with the Vacuum Fan 1-5
Vacuum suction much lower at high altitudes 1-5
HP-GL/2 color differences in different HP DesignJet Printers 1-6
Banding at variable extreme environmental conditions 1-6
The Priming Procedure Fails 1-7
Using the Power Switch LED to Troubleshoot 1-10
Using the Boot-Up Sequence to Troubleshoot 1-12
3-1 HP DesignJets 500 and 800 Series Printers Service Manual
Ink Supplies
Troubleshooting 3
What are the Ink Supplies? 3-2
Ink Cartridges 3-2
Printheads 3-3
Identifying the Components 3-3
General Information About the Ink Supplies 3-4
Some General Precautions When Handling the Ink Supplies 3-5
When Should You Replace the Ink Cartridges? 3-6
When Should You Replace the Printheads? 3-7
Obtaining Ink Cartridge Information 3-9
Obtaining Printhead Information 3-10
Ink Cartridge Status Messages 3-12
Ink Cartridge Status While Replacing 3-12
Printhead Status Messages 3-13
Printhead History Utility 3-14
Accessing the Printhead History Utility 3-14
Is the Printer Causing Repetitive Printhead Problems? 3-16
Is the User Replacing the Printheads too Early? 3-18
Troubleshooting Repetitive Ink Cartridge Messages 3-20
Troubleshooting Repetitive Printhead Error Messages 3-21
Printhead Error Codes 3-22
Summary of Solving Ink Supplies Problems 3-23
4-1 HP DesignJets 500 and 800 Series Printers Service Manual
Service Tests and
Utilities 4
Introduction 4-2
Diagnostics - Self Test 4-2
Service Tests (Diagnostics) 4-3
Entering the Service Tests Menu 4-4
Ink Supply Station 4-6
Carriage Movement 4-8
Paper Advance Test 4-10
Service Utilities 4-13
Entering the Service Utilities Menu 4-14
EEROM Setup 4-16
Turn Drive Roller 4-21
Unlock Carriage 4-22
Prime Tubes 4-23
Change Cutter 4-24
Change Ink Tubes 4-25
Printer Information 4-26
5-1 HP DesignJets 500 and 800 Series Printers Service Manual
Service Calibrations 5
Service Calibrations 5-2
Entering the Service Calibrations Menu 5-3
Printhead Alignment (includes PPS Calibration) 5-5
Color Calibration 5-7
Advance Calibration 5-9
Factory Advance Calibration 5-11
6-1 HP DesignJets 500 and 800 Series Printers Service Manual
Print Quality 6
Print Quality 6-2
Print Quality Troubleshooting Checklist 6-2
How to Use the Troubleshooting Procedure 6-4
What is the Troubleshooting Procedure? 6-4
Performing the Troubleshooting Procedure 6-4
Troubleshooting Procedure Flowchart 6-7
No Printing Defects Found Using the Troubleshooting Procedure 6-8
Long Term Color Bleeding (Glossy Papers) 6-9
Solving Color Accuracy problems 6-9
Color Consistency problems 6-9
Media 6-10
There are Smears or Scratching on the Printed Media 6-10
7-1 HP DesignJets 500 and 800 Series Printers Service Manual
Parts and Diagrams 7
Printer Support 7-2
Right Hand Cover 7-4
Left Hand Cover 7-6
Top Cover and Deflectors 7-8
Rollfeed Module 7-10
Back Platen Assembly 7-12
Electronics Module 7-14
Power Supply 7-16
Cutter Assemblies 7-18
Ink Delivery System 7-20
Service Station and Spittoon 7-22
Service Station Holder 7-24
Pinch-Wheel Assemblies 7-26
Scan-Axis Motor 7-28
Drive Roller Encoder Sensor 7-30
Print Platen Assembly 7-32
Carriage Assembly 7-34
Vacuum Fan 7-36
Interconnect Cable 7-38
Paper-Axis Motor 7-40
Drive Roller 7-42
Miscellaneous Items 7-44
Parts and Diagrams
7-3 HP DesignJets 500 and 800 Series Printers Service Manual
Figure 1: Printer Support
8-1 HP DesignJets 500 and 800 Series Printers Service Manual
Removal and Installation 8
Screw Types 8-4
Left Hand Cover 8-5
Right Hand Cover 8-7
Front Panel 8-9
Window and Top Cover 8-10
Media Deflectors 8-11
Left End Roll-Feed 8-13
Right End Roll-Feed 8-15
Back Platen 8-17
Media Sensor 8-19
Formatter 8-20
LAN Card 8-21
Spittoon 8-23
Electronics Module 8-24
Power Supply 8-27
Scan-Axis Motor Assembly 8-29
Cutter Assembly 8-32
Left Encoder Holder 8-33
Cutter Bushing 8-35
Cutter Guide Bracket 8-36
Drive Roller Encoder Sensor 8-38
Trailing Cable 8-40
Ink Supply Station 8-48
Interconnect PCA 8-50
Service Station and Aerosol Fan 8-52
Cutter Guide 8-55
Print Platen 8-56
Service Station Holder 8-57
Interconnect Cable 8-59
Ink Supply Tubes 8-60
Vacuum Fan 8-64
Pinch-Arm 8-66
Pinch-Arm Mechanism 8-67
Pinch-Arm Lever 8-69
Pinch-Arm Sensor 8-71
Fork Idler, Tensioner and Idler Pulley 8-74
Encoder Strip 8-76
Carriage Assembly (Including Belt) 8-78
Paper-Axis Motor 8-84
Drive Roller 8-86
Gear Assemblies 8-92
9-1 HP DesignJets 500 and 800 Series Printers Service Manual
Preventive Maintenance 9
Moisture on the Printer 9-2
Noisy Carriage Bushing 9-2
Belt Swelling 9-2
Cleaning the Printer 9-2
General Cleaning 9-2
Cleaning the Drive Roller/Print Platen 9-3
Scheduled Maintenance 9-3
Level of Printer Usage 9-3
Scan-Axis Maintenance 9-4
10-1 HP DesignJets 500 and 800 Series Printers Service Manual
Functional Overview 10
Introduction 10-2
SKU Overview 10-2
Electrical System 10-3
Power Supply Unit (PSU) 10-5
Front Panel 10-6
Ink Delivery System (IDS) 10-7
Ink Supply Station (ISS) 10-7
Tubes Assembly 10-9
Service Station 10-10
Index-1 HP DesignJets 500 and 800 Series Printers Service Manual
Index 12
Advance Calibration 5-9
Back Platen 8-17
Banding 1-6
Belt 8-78
Belt Swelling 9-2
Boot-Up Sequence 1-12
Carriage Assembly 8-78
Carriage Movement Test 4-8
Change Cutter 4-24
Change Ink Tubes 4-25
Cleaning
Drive Roller 9-3
General 9-2
Print Platen 9-3
Printer 9-2
Color Calibration 5-7
Color differences 1-6
Cover Sensors 1-3
Cutter Assembly 8-32
Cutter Bushing 8-35
Cutter Guide 8-55
Cutter Guide Bracket 8-36
Drive Roller 8-86
Drive Roller Encoder Sensor 8-38
EEROM Setup 4-16
Change Font Type 4-18
Reset EEROM Values 4-20
Reset Usage Counter 4-19
Select Model Number 4-16
Select Serial Number 4-17
Electrical System 10-3
Electronics Module 8-24
Encoder Strip 8-76
Entering
Error Log Utility 2-5
Printhead History Utility 3-14
Service Calibrations 5-3
Service Tests 4-4
Service Utilities 4-14
Entering Service Menu at Power Up 1-13
Error Log Utility 2-5
ESD Precautions 8-3
Expiration Message 3-6
Factory Advance Calibration 5-11
Fork Idler, Tensioner and Idler Pulley 8-74
Formatter 8-20
Index-2 HP DesignJets 500 and 800 Series Printers Service Manual
Formatter/Accessory Card 1-14
Front Panel 8-9, 10-6
Functional Overview
Electrical System 10-3
Front Panel 10-6
Ink Delivery System 10-7
Ink Supply Station 10-7
Power Supply Unit 10-5
Service Station 10-10
SKU Overview 10-2
Tubes Assembly 10-9
Gear Assemblies 8-92
Ink Cartridge Error Message 3-6
Ink Cartridges 3-2
Obtaining Information 3-9
Status Messages 3-12
Troubleshooting Repetitive Messages
When should they be replaced 3-6
Ink Delivery System 10-7
Ink Supplies
General Information 3-4
General Precautions 3-5
Identifying the Components 3-3
Ink Cartridges 3-2
Printheads 3-3
Summary of Solving Problems 3-23
Ink Supply Station 8-48, 10-7
Ink Supply Station Test 4-6
Ink Supply Tubes 8-60
Installing
Carriage Assembly 8-83
Electronics Module 8-26
Scan-Axis Motor Assembly 8-31
Service Station/Aerosol Fan 8-54
Trailing Cable 8-47
Interconnect Cable 8-59
Interconnect PCA 8-50
Installing
Air Pressurization System 8-20
Carriage Assembly 8-51
Electronics Module 8-27
Platen Assembly 8-63
Right Hand Cover 8-6
Trailing Cable 8-40
Interface Specifications 10-17
ISS Assembly 7-14
LAN Card 8-21
Left Encoder Holder 8-33
Left End Roll-Feed 8-13
Left Hand Cover 8-5
Level of Printer Usage 9-3
Line Sensor 1-3
Media 6-10
Media Deflectors 8-11
Media Jams 1-4
Media Sensor 8-19
Moisture on the Printer 9-2
Noisy Carriage Bushing 9-2
Out of Ink Message 3-6
Paper Advance Test 4-10
Paper-Axis Motor 8-84
Index-3 HP DesignJets 500 and 800 Series Printers Service Manual
Paper-Axis Shutdowns 1-4
Parts List
Back Platen Assembly 7-12
Carriage Assembly 7-34
Cutter Assemblies 7-18
Drive Roller 7-42
Drive Roller Encoder Sensor 7-30
Electronics Module 7-14
Ink Delivery System 7-20
Interconnect Cable 7-38
Left Hand Cover 7-6
Miscellaneous Items 7-44
Paper-Axis Motor 7-40
Pinch-Wheel Assemblies 7-26
Power Supply 7-16
Print Platen Assembly 7-32
Printer Support 7-2
Right Hand Cover 7-4
Rollfeed Module 7-10
Scan-Axis Motor 7-28
Service Station and Spittoon 7-22
Service Station Holder 7-24
Top Cover and Deflectors 7-8
Vacuum Fan 7-36
Pen to Paper Spacing Calibration 5-5
Phone Support 4-2
Pinch-Arm 8-66
Pinch-Arm Lever 8-69
Pinch-Arm Mechanism 8-67
Pinch-Arm Sensor 8-71
Power Supply 8-27
Power Supply Unit 10-5
Power Switch LED to Troubleshoot 1-10
Preventive Maintenance Kit 9-4
Prime Tubes 4-23
Priming Procedure 1-7
Priming Procedure Fails 1-7
Print Platen 8-56
Print Quality
Troubleshooting Checklist 6-2
Printer doesn’t power ON 1-3
Printer Information 4-26
Carriage Usage 4-28
Cutter Usage 4-28
Engine Firmware 4-27
Formatter Firmware 4-27
Hard Disk Firmware 4-27
Ink Usage 4-27
Model Number 4-27
Paper Axis Usage 4-28
Paper Usage 4-27
Pinch-Lift Usage 4-28
Scan Axis Usage 4-27
Serial Number 4-27
Service Station Usage 4-28
Spittoon Usage 4-28
Printhead Alignment 5-5
Printhead Error (unknown) Message 3-7
Printhead Error Message 3-7
Printhead History Utility 3-14
Printhead Warning Message 3-8
Printheads 3-3
Error Codes 3-22
Obtaining Information 3-10
Repetitive Problems 3-16
Replacing too Early 3-18
Status Messages 3-13
Troubleshooting Repetitive Error
Messages 3-21
When should they be replaced 3-7
Problems
Color Accuracy 6-9
Color Consistency 6-9
Cover Sensors 1-3
Line Sensor 1-3
Long Term Color Bleeding 6-9
Vacuum Fan 1-5
Vacuum suction 1-5
Removing
Back Platen 8-17
Carriage Assembly (including Belt) 8-78
Cutter Assembly 8-32
Cutter Bushing 8-35
Cutter Guide 8-55
Cutter Guide Bracket 8-36
Drive Roller 8-86
Index-4 HP DesignJets 500 and 800 Series Printers Service Manual
Drive Roller Encoder Sensor 8-38
Electronics Module 8-24
Encoder Strip 8-76
Fork Idler, Tensioner and Idler Pulley 8-
Formatter 8-20
Front Panel 8-9
Gear Assemblies 8-92
Ink Supply Station 8-48
Ink Supply Tubes 8-60
Interconnect Cable 8-59
Interconnect PCA 8-50
LAN Card 8-21
Left Encoder Holder 8-33
Left End Roll-Feed 8-13
Left Hand Cover 8-5
Media Deflectors 8-11
Media Sensor 8-19
Paper-Axis Motor 8-84
Pinch-Arm 8-66
Pinch-Arm Lever 8-69
Pinch-Arm Mechanism 8-67
Pinch-Arm Sensor 8-71
Power Supply 8-27
Print Platen 8-56
Right End Roll-Feed 8-15
Right Hand Cover 8-7
Scan-Axis Motor Assembly 8-29
Service Station Holder 8-57
Service Station/Aerosol Fan 8-52
Spittoon 8-23
Trailing Cable 8-40
Vacuum Fan 8-64
Window and Top Cover 8-10
Required Tools 8-3
Right End Roll-Feed 8-15
Right Hand Cover 8-7
Safety Precautions 8-2
Scan-axis Maintenance 9-4
Scan-Axis Motor Assembly 8-29
Scheduled Maintenance 9-3
Scratching 6-10
Screw Types 8-4
Service Calibrations 1-2
Advance Calibration 5-9
Color Calibration 5-7
Entering 5-3
Factory Advance Calibration 5-11
Printhead Alignment 5-5
Service ID 4-27
Service Station 10-10
Service Station Holder 8-57
Service Station/Aerosol Fan 8-52
Service Tests 1-2
Carriage Movement 4-8
Entering 4-4
Ink Supply Station 4-6
Paper Advance Test 4-10
Service Utilities
Change Cutter 4-24
Change Ink Tubes 4-25
EEROM Setup 4-16
Entering 4-14
Prime Tubes 4-23
Printer Information 4-26
Turn Drive Roller 4-21
Unlock Carriage 4-22
Smears 6-10
Solving
Print Quality Problems 1-3
Solving Print Quality Problems 1-3
Spittoon 8-23
System Error Codes
0110 2-7
0111 2-7
0112 2-7
0113 2-8
0210 2-8
0213 2-8
0310 2-9
0411 2-9
0509 Error 2-9
0510 Error 2-9
0510 Warning 2-9
0511 2-10
0811 2-10
Index-5 HP DesignJets 500 and 800 Series Printers Service Manual
1111 2-10
1113 2-10
1211 2-10
2110 2-11
2111 2-11
2210 2-11
4110 2-11
4113 2-12
4210 2-12
4310 2-12
4311 2-12
5610 2-12
5613 2-13
6104 2-13
6105 2-14
6404 2-14
7104 2-15
7106 2-15
7204 2-16
7304 2-16
7904 2-17
8101 2-17
8111 2-17
8510 2-18
8601 2-18
8611 2-18
8613 2-19
8713 2-19
9310 2-19
Continuable 2-2
Explanation 2-2
Non-Continuable 2-2
Trailing Cable 8-40
Troubleshooting
Boot-Up Sequence 1-12
Color differences 1-6
Formatter/Accessory Card LEDs 1-14
Media Jams 1-4
Paper-Axis Shutdowns 1-4
Power Switch LED 1-10
Priming Procedure 1-7
System Error Codes 1-2
Troubleshooting Procedure 6-4
Considerations for using 6-4
Flowchart 6-7
How to use it 6-4
No Defects Found 6-8
Tubes Assembly 10-9
Turn Drive Roller 4-21
Unlock Carriage 4-22
Vacuum Fan 8-64
Vertical Line Straightness Problems 5-5
Window and Top Cover 8-10
Index-6 HP DesignJets 500 and 800 Series Printers Service Manual
About this Edition
This is the 1st edition of this Service Manual
1st edition, titled
HP DesignJet 500 and 800 Series Printers Service Manual
What’s in this Service Manual
This manual contains information necessary to test,
calibrate and service:
- HP DesignJet 500 (models C7769B/C7770B)
- HP DesignJet 500PS (models C7769C/C7770C)
- HP DesignJet 800 (models C7779B/C7780B)
- HP DesignJet 800PS (model C7779C/C7780C)
For information about using these printers, refer to the
corresponding User and Quick Reference Guides.
The procedures described in this manual are to be
performed by HP-qualified Service Personnel only.
DesignJet 500 and 800 SeriesHP Large-Format Printers


Payment

Before sending payment please download the sample file to verify the following:

  •   Check the Brand, Model and Year.
  •   Review the Table of Contents (TOC).
  •   Review the Bookmarks.
  •   Inspect the quality of images.

7.00USD

Paypal
Credit card*
Debit card**

*Credit card or Debit card processing at Paypal portal.
**Debit card: available only from selected countries/territories.