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Make/Model Information:

  • Brand:   Hewlett-packard
  • Models included:
    • Hp Laserjet P4010
    • Hp Laserjet P4510

File Information:

  • Type:   Factory Service Manual (FSM)
  • Language:   English (EN)
  • Number of pages:   534
  • File size:  ∼ 24.60  MB
  • File Format:   PDF only
  • SME Watermarks:   None
  • Password lock:   No
  • Edit/copy/modify:   Yes
  • SKU:   BMHP-1072

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HP LaserJet P4010 and P4510 Series Printers
Service Manual
HP LaserJet P4010 and P4510 Series Printers
Service Manual
Table of contents
1 Product basics
Quick access to product information
Product comparison
HP LaserJet P4014 models
HP LaserJet P4015 models
HP LaserJet P4515 models
Product features
Product walkaround
Front view
Rear view
Interface ports
Model and serial-number label location
Supported operating systems
Supported product software
Software included with the product
Software for Windows
HP Web Jetadmin
Embedded Web server
HP Easy Printer Care
Software for Macintosh
HP Printer Utility
Supported printer drivers
Supported printer drivers for Windows
Supported printer drivers for Macintosh
Software for other operating systems
Connectivity
Supported network protocols
2 Control panel
Control-panel layout
Use the control-panel menus
Show Me How menu
Retrieve Job menu
Information menu
ENWW iii
Paper Handling menu
Configure Device menu
Printing submenu
Print Quality submenu
System Setup submenu
Stapler Stacker submenu
MBM-5 (multi-bin mailbox) submenu
I/O submenu
Resets submenu
Diagnostics menu
Service menu
3 Paper and print media
Supported paper and print media sizes
Supported paper and print media types
Supported paper types for input options
Supported paper types for output options
Tray and bin capacity
Special paper or print media guidelines
Load trays
Paper orientation for loading trays
Load letterhead, preprinted, or prepunched paper
Load envelopes
Load Tray 1
Load Tray 2 or an optional 500-sheet tray
Load an optional 1,500-sheet tray
Configure trays
Configure a tray when loading paper
Configure a tray to match print job settings
Configure a tray by using the Paper Handling menu
Select the paper by source, type, or size
Source
Type and size
Use paper output options
Print to the top (standard) output bin
Print to the rear output bin
Print to the optional stacker or stapler/stacker
Print to the 5-bin mailbox
4 Manage and maintain the product
Print the information and show-me-how pages
Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
iv ENWW
HP Easy Printer Care software sections
Use the embedded Web server
Open the embedded Web server by using a network connection
Embedded Web server sections
Use HP Web Jetadmin software
Use security features
IP Security
Secure the embedded Web server
Secure stored jobs
Lock the control panel menus
Lock the formatter cage
Manage supplies
Supplies life
Approximate print-cartridge replacement intervals
Manage the print cartridge
Print-cartridge storage
Use genuine HP print cartridges
HP policy on non-HP print cartridges
Print-cartridge authentication
HP fraud hotline and Web site
Replace supplies and parts
Supply replacement guidelines
Change the print cartridge
Load staples
Perform preventive maintenance
Reset the maintenance-kit counter
Install memory, internal USB devices, and external print server cards
Overview
Install memory
Install product memory
Check DIMM installation
Save resources (permanent resources)
Enable memory for Windows
Install internal USB devices
Install HP Jetdirect print server cards
Install an HP Jetdirect print server card
Remove an HP Jetdirect print server card
Clean the product
Clean the exterior
Clean the paper path
Clean the paper path automatically
Upgrade the firmware
Determine the current firmware version
Download new firmware from the HP Web site
Transfer the new firmware to the product
Use FTP to upload the firmware through a browser
Use FTP to upgrade the firmware on a network connection
Use HP Web Jetadmin to upgrade the firmware
Use Microsoft Windows commands to upgrade the firmware
Upgrade the HP Jetdirect firmware
5 Theory of operation
Basic operation
Major print systems
Internal components
Operating sequence
Engine-control system
DC controller PCA
Motors and fans
Failure detection
Motor failure
Fan motor failure
Engine power supply
Fuser-control circuit
Low-voltage power supply
High-voltage power supply
Overcurrent/overvoltage protection
Laser/scanner system
Laser failure detection
Image-formation system
Image-formation process
Block 1: Latent image formation
Step 1: Primary charging
Step 2: Laser-beam exposure
Block 2: Developing
Step 3: Developing
Block 3: Transfer
Step 4: Transfer
Step 5: Separation
Block 4: Fusing
Step 6: Fusing
Block 5: Drum cleaning
Step 7: Drum cleaning
Step 8: Drum charge elimination
Pickup, feed, and delivery system
Pickup-and-feed block
Fuser/delivery block
vi ENWW
Paper trays
Printing from Tray 1
Printing from Tray 2
Formatter system
Sleep mode
Resolution Enhancement technology
EconoMode
Input/output
Embedded print server
Expanded I/O
Hard-disk accessory
Product memory
Read-only memory
Random-access memory
DIMM slot
Nonvolatile memory
Memory Enhancement technology
PJL overview
Control panel
6 Removal and replacement
Removal and replacement strategy
Warnings, cautions, notes, and tips
Electrostatic discharge
Required tools
Service approach
Before performing service
After performing service
Post-service tests
Test 1 (print-quality test)
Types of screws
Parts removal order
Product input trays and cabinet wheel locks
DC controller diagram
User-replaceable parts
Print cartridge
Memory DIMM
Tray 2
Tray 2 separation, pickup, and feed rollers
Transfer roller
ENWW vii
Top-accessory cover
Envelope feed accessory covers
Duplex accessory or cover
Tray 2 extension door
Rear output bin
Formatter cover, formatter cage, and formatter PCA
Reinstallation notes, formatter
Installing a new formatter and a new DC controller
Service replaceable parts
Tray 1 pickup and feed rollers
Tray 1 separation roller
Registration assembly
Top cover
Right-side cover
Reinstall the right cover
Left-side cover
Right-front cover
Rear-upper cover
Control-panel assembly
Front cover
Fan FN102
Fan FN103
Pickup-motor assembly (M101)
Drum-motor assembly (M102)
Lifter-motor assembly (M103)
DC controller PCA
Reinstallation tip
Installing a new formatter and a new DC controller
Pickup-drive assembly
Reinstall the pickup-drive assembly
Fuser-motor assembly (M299)
Drum-drive assembly
Reinstall the drum-drive assembly
Fan FN101
Fan FN301
Environmental sensor (TH3)
High voltage power supply
Feed-guide assembly
Reinstall the feed-guide assembly
Tray 1 paper-pickup assembly
Feed-roller assembly
Laser/scanner assembly
Paper-delivery assembly
viii ENWW
Reinstall the paper-delivery assembly
1,500-sheet feeder assembly
1,500-sheet feeder feed rollers
1,500-sheet feeder separation roller
1,500-sheet feeder rear cover
1,500-sheet feeder right-side cover
1,500-sheet feeder left-side cover
1,500-sheet feeder door
1,500-sheet feeder motor
1,500-sheet feeder driver PCA
1,500-sheet feeder lift-drive assembly
7 Solve problems
Troubleshooting checklist
Menu map
Troubleshooting process
Power-on checks
Overview
Troubleshooting tools
Individual component diagnostics
LED diagnostics
Understand lights on the formatter
Formatter test
Engine diagnostics
Engine test
Half self test
Drum rotation test
Paper path sensors test
Paper path test
Sensor test (interactive)
Manual sensor test (special mode test)
Manual sensor test 2 (special mode test)
Print/stop test
Component tests
Diagrams
Block diagrams
Main assemblies
Main parts
Motors and fans
500-sheet feeder
1,500-sheet feeder
Connectors
ENWW ix
DC controller PCA connectors
Product base connectors
500-sheet paper tray connectors
1,500-sheet paper tray connectors
Duplexer connectors
Envelope feeder connectors
General timing chart
Circuit diagrams
Print quality troubleshooting tools
Repetitive image defect ruler
Cleaning page
Control-panel messages
Event log messages
Print an event log
Show an event log
Sample event log
Paper-handling problems
Common causes of jams
Jam locations
Clear jams
Clear jams from the top-cover and print-cartridge areas
Clear jams from the optional envelope feeder
Clear jams from the trays
Clear jams from the optional duplexer
Clear jams from the fuser area
Clear jams from the output areas
Jam recovery
Product feeds incorrect page size
Output is curled or wrinkled
Product will not duplex or duplexes incorrectly
Solve image quality problems
Image defects
Solve performance problems
Solve connectivity problems
Solve direct-connect problems
Solve network connectivity problems
Solve network printing problems
Ping test
Service mode functions
Service menu
Product resets
Restore factory-set defaults
Hard disk initialization
NVRAM initialization
Service ID
Restore the service ID
Convert the service ID to an actual date
Reset page counts
Cold reset paper
8 Parts
Order parts, accessories, and supplies
Order directly from HP
Order through service or support providers
Order directly through the HP Easy Printer Care software
Order replacement parts
Paper-handling accessories
Print cartridges
Maintenance kits
Memory
Cables and interfaces
How to use the parts lists and diagrams
Customer/field-replaceable units
Assembly locations
Covers
Internal components
Input devices
Output devices
Alphabetical parts list
Numerical parts list
Appendix A Service and support
Hewlett-Packard limited warranty statement
Print cartridge limited warranty statement
Customer self-repair warranty service
Customer support
HP maintenance agreements
On-site service agreements
Next-day on-site service
Weekly (volume) on-site service
Repacking the device
Extended warranty
Appendix B Specifications
ENWW xi
Physical specifications
Electrical specifications
Acoustic specifications
Operating environment
Appendix C Regulatory information
FCC regulations
Declaration of conformity
Declaration of conformity
Safety statements
Laser safety
Canadian DOC regulations
VCCI statement (Japan)
Power cord statement (Japan)
EMI statement (Korea)
Laser statement for Finland
Substances table (China)
xii ENWW
1 Product basics
? Quick access to product information
Product comparison
Product features
Product walkaround
Supported operating systems
Supported product software
Connectivity
Product comparison
HP LaserJet P4014 models
HP LaserJet P4014 printer
CB506A
HP LaserJet P4014n printer
CB507A
? Prints up to 45 pages per minute (ppm) on Letter size paper and
43 ppm on A4 size paper
? Contains 96 megabytes (MB) of random access memory (RAM).
Expandable to 640 MB.
? HP print cartridge, rated for up to 10,000 pages
? Tray 1 holds up to 100 sheets
? Tray 2 holds up to 500 sheets
? 500-sheet face-down output bin
? 100-sheet face-up output bin
? 4-line graphical control-panel display
? Hi-speed USB 2.0 port
? Enhanced input/output (EIO) slot
? One open dual inline memory module (DIMM) slot
Has the same features as the HP LaserJet P4014 printer, plus the
following:
? Embedded HP Jetdirect networking
? Contains 128 MB RAM. Expandable to 640 MB.
ENWW Product comparison 3
HP LaserJet P4015 models
HP LaserJet P4015n printer
CB509A
HP LaserJet P4015tn printer
CB510A
HP LaserJet P4015x printer
CB511A
? Prints up to 52 pages per minute
(ppm) on Letter size paper and 50
ppm on A4 size paper
? Embedded HP Jetdirect networking
? Contains 128 megabytes (MB) of
random access memory (RAM).
Expandable to 640 MB.
? HP print cartridge, rated for up to
10,000 pages
? Tray 1 holds up to 100 sheets
? Tray 2 holds up to 500 sheets
? 500-sheet face-down output bin
? 100-sheet face-up output bin
? 4-line graphical control-panel
display
? Numeric keypad
? Hi-speed USB 2.0 port
? Enhanced input/output (EIO) slot
? One open dual inline memory
module (DIMM) slot
Has the same features as the
HP LaserJet P4015n printer, plus the
following:
? One additional 500-sheet input tray
(Tray 3)
Has the same features as the
HP LaserJet P4015n printer, plus the
following:
? One additional 500-sheet input tray
(Tray 3)
? Duplex-printing accessory for
automatic printing on both sides
4 Chapter 1 Product basics ENWW
HP LaserJet P4515 models
HP LaserJet P4515n printer
CB514A
HP LaserJet P4515tn printer
CB515A
HP LaserJet P4515x printer
CB516A
HP LaserJet P4515xm
printer
CB517A
? Prints up to 62 pages per
minute (ppm) on Letter
size paper and 60 ppm
on A4 size paper
? Embedded HP Jetdirect
networking
? Contains
128 megabytes (MB) of
random access memory
(RAM). Expandable to
640 MB.
? HP print cartridge, rated
for up to 10,000 pages
? Tray 1 holds up to 100
sheets
? Tray 2 holds up to 500
sheets
? 500-sheet face-down
output bin
? 100-sheet face-up
output bin
? 4-line graphical control-
panel display
? Numeric keypad
? Hi-speed USB 2.0 port
? Enhanced input/output
(EIO) slot
? One open dual inline
memory module (DIMM)
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
? One additional 500-
sheet input tray (Tray 3)
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
? One additional 500-
sheet input tray (Tray 3)
? Duplex-printing
accessory for automatic
printing on both sides
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
? One additional 500-
sheet input tray (Tray 3)
? Duplex-printing
accessory for automatic
printing on both sides
? One 500-sheet, 5-bin
mailbox for sorting jobs
ENWW Product comparison 5
8 Parts
? Order parts, accessories, and supplies
Order replacement parts
How to use the parts lists and diagrams
Customer/field-replaceable units
Assembly locations
Covers
Internal components
Input devices
Output devices
Alphabetical parts list
Numerical parts list
ENWW 341
Paper-handling accessories
Figure 8-1 Paper-handling accessories
Ref Item Description Product
number
Part number
1 Optional 500-sheet
feeder
Optional tray to increase paper capacity. Holds Letter,
A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch
paper sizes.
The product can accommodate up to four optional 500-
sheet feeders.
CB518A CB518-67901
ENWW Order replacement parts 343


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