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Make/Model Information:

  • Brand:   Xerox
  • Models included:
    • Xerox Docuprint N24
    • Xerox Docuprint N32
    • Xerox Docuprint N40
    • Xerox Docuprint N3225
    • Xerox Docuprint N4025

File Information:

  • Type:   Factory Service Manual (FSM)
  • Language:   English
  • Number of pages:   1032
  • File size:  ∼ 6.68  MB
  • File Format:   PDF only
  • SME Watermarks:   None
  • Password lock:   No
  • Edit/copy/modify:   Yes
  • SKU:   BMXX-1004

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Xerox DocuPrint N24, N32, N40, N3225 and
N4025 Network Laser Printer Service
720P56510
2 February 2000
Contents vi DocuPrint N24, N32, N40, N3225, and N4025
Table of Contents
Title Page
Introduction
Organization
Revision Control List
Service Call Procedures
Printer Specifications
Parts Lists
Repair Procedures
General Procedures
Wiring Data
Repair Analysis Procedures
Options
Introduction
The DocuPrint N24, N32, N40, N3225, and N4025
Service Manual is the primary document used for
repairing and maintaining the DocuPrint N24,
N32, N40, N3225, and N4025 Laser Printers.
This manual contains Service Call Procedures,
Diagnostic Procedures, General Information,
Repair Analysis Procedures, Image Quality
Analysis Procedures, Wiring Data, Parts Lists,
and Options that will enable the Service
Representative to repair DocuPrint N24, N32,
N40, N3225, and N4025 failures.
The DocuPrint N24, N32, N40, N3225, and N4025
are the base models. For the remainder of this
service manual, we will consider them as a
product line and refer to them as the DocuPrint
N32. If there is a difference in a repair procedure,
troubleshooting, or part number between the
DocuPrint N24, DocuPrint N32, DocuPrint N40,
DocuPrint N3225, and the DocuPrint N4025 it will
be noted in the procedure or parts lists.
DocuPrint N24, N32, N40, N3225, and N4025 viii Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
Title 2/2000
ii 2/2000
iii 2/2000
iv 9/97
vi 2/2000
vii 2/2000
viii 2/2000
ix 2/2000
x 2/2000
xi 2/2000
xii 2/2000
xiii 2/2000
xiv 2/2000
1-1 9/97
1-2 9/97
1-3 9/97
1-4 9/97
2-1 2/2000
2-2 2/2000
2-3 2/2000
2-4 7/98
2-5 2/2000
2-6 7/98
2-7 7/98
2-8 2/2000
2-9 2/2000
2-10 2/2000
2-11 2/2000
2-12 2/2000
2-13 2/2000
2-14 2/2000
2-15 2/2000
2-16 7/98
2-17 2/2000
2-18 2/2000
2-19 7/98
2-20 2/2000
2-21 2/2000
2-22 2/2000
3-1 9/97
3-2 7/98
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3-4 2/2000
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3-7 2/2000
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4-31 2/2000
4-32 2/2000
4-33 2/2000
4-34 2/2000
DocuPrint N24, N32, N40, N3225, and N4025 ix Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
4-35 2/2000
4-36 2/2000
4-37 2/2000
4-38 2/2000
4-39 2/2000
4-40 2/2000
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5-71 2/2000
Revision Control List x DocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
5-72 2/2000
5-73 2/2000
5-74 2/2000
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6-1 9/97
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DocuPrint N24, N32, N40, N3225, and N4025 xi Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
8-11 7/98
8-12 7/98
8-13 7/98
8-14 7/98
8-15 7/98
8-16 3/99
8-17 9/97
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Revision Control List xii DocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
8-163 7/98
8-164 2/2000
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8-167 2/2000
8-168 3/99
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DocuPrint N24, N32, N40, N3225, and N4025 xiii Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
8-315 2/98
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8-431 7/98
8-432 7/98
8-433 7/98
8-434 7/98
8-435 7/98
8-436 7/98
8-437 7/98
8-438 7/98
8-439 7/98
8-440 7/98
8-441 7/98
8-442 7/98
8-443 7/98
8-444 7/98
8-445 7/98
8-446 7/98
8-447 7/98
8-448 7/98
8-449 7/98
8-450 7/98
8-451 7/98
8-452 7/98
8-453 7/98
8-454 2/98
8-455 2/98
8-456 7/98
8-457 2/98
8-458 7/98
8-459 2/98
8-460 7/98
8-461 7/98
8-462 7/98
8-463 2/98
8-464 7/98
8-465 2/2000
8-466 2/2000
Revision Control List xiv DocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
8-467 2/98
8-468 2/98
8-469 2/98
8-470 2/98
8-471 2/98
8-472 2/98
8-473 2/98
8-474 2/98
8-475 2/98
8-476 2/98
8-477 2/98
8-478 2/98
8-479 2/98
8-480 2/98
8-481 2/98
8-482 2/98
8-483 2/98
8-484 7/98
8-485 7/98
8-486 7/98
8-487 7/98
8-488 7/98
8-489 7/98
8-490 2/98
8-491 7/98
8-492 2/98
8-493 7/98
8-494 7/98
8-495 7/98
8-496 2/98
8-497 7/98
8-498 2/98
8-499 2/98
8-500 2/98
8-501 2/98
8-502 2/98
8-503 2/98
8-504 2/98
8-505 2/98
8-506 2/98
8-507 2/98
8-508 2/98
8-509 2/98
8-510 2/98
8-511 2/98
8-512 2/98
8-513 2/98
8-514 2/98
8-515 2/98
8-516 2/98
8-517 2/98
8-518 2/98
8-519 2/98
8-520 2/98
8-521 2/98
8-522 2/98
8-523 2/98
8-524 2/98
8-525 2/98
8-526 2/98
8-527 2/98
8-528 2/98
8-529 2/98
8-530 2/98
8-531 2/98
8-532 2/98
8-533 2/98
8-534 2/98
8-535 2/98
8-536 2/98
8-537 2/98
8-538 2/98
8-539 2/98
8-540 2/98
8-541 2/98
8-542 2/98
8-543 2/98
8-544 2/98
8-545 2/98
8-546 2/98
8-547 2/98
8-548 2/98
8-549 2/98
8-550 2/98
8-551 2/98
8-552 2/98
8-553 2/98
8-554 2/98
8-555 2/98
8-556 2/98
8-557 2/98
8-558 2/98
8-559 2/98
8-560 2/98
8-561 2/98
8-562 2/98
8-563 2/98
8-564 2/98
8-565 2/98
8-566 2/98
8-567 2/98
8-568 2/98
8-569 2/98
8-570 2/98
8-571 2/98
8-572 2/98
8-573 7/98
8-574 7/98
8-575 7/98
8-576 7/98
8-577 7/98
8-578 7/98
8-579 7/98
8-580 7/98
8-581 7/98
8-582 7/98
8-583 7/98
8-584 7/98
8-585 7/98
8-586 7/98
8-587 7/98
8-588 7/98
8-589 7/98
8-590 7/98
8-591 7/98
8-592 7/98
8-593 7/98
8-594 7/98
DocuPrint N24, N32 and N40 Service Manual 1-1 Service Call Procedures
Section 1
Service Call Procedures 1
1.1 Call Flow Diagram
1.2 Initial Actions
1.3 Corrective Actions
1.4 Final Actions
DocuPrint N24, N32 and N40 Service Manual 3-1 Parts Lists
Section 3
Parts Lists 3
PL 1.1 Top Cover Assembly
PL 1.2 Front Cover
PL 1.3 Rear, Left, and Right Covers
PL 2.1 Tray Unit (1 of 2)
PL 2.2 Tray Unit (2 of 2)
PL 3.1 Tray Interface - Tray 1
PL 3.2 Paper Pick Up - Tray 1
PL 3.3 Retard and Take Away - Tray 1
PL 3.4 Tray Interface - Tray 2
PL 3.5 Paper Pick Up - Tray 2
PL 3.6 Retard and Take Away - Tray 2
PL 3.7 Feed Drive Transmission
PL 4.1 Multi-Sheet Bypass Feeder (MBF) / Duplex Support
PL 4.2 Multi-Sheet Bypass Feeder Assembly
Parts Lists 3-2 DocuPrint N24, N32 and N40 Service Manual
PL 4.3 MBF Upper Feeder Assembly
PL 4.4 MBF Tray Assembly
PL 5.1 Tray 1 Frame and Left Cover
PL 5.2 Tray 2 Frame and Left Cover
PL 6.1 Registration
PL 6.2 Left Upper Cover Assembly
PL 6.3 Transport Chute Assembly
PL 7.1 Laser Assembly
PL 7.2 Xerography and Development
PL 8.1 Fuser Assembly
PL 9.1 Exit Lower Chute
PL 9.2 Offset Roller
PL 9.3 Exit Upper Chute Assembly
PL 9.4 Exit Drive Assembly
PL 10.1 Main Drive Assembly
PL 10.2 Fuser Drive Assembly
PL 11.1 Power Inlet and LVPS
PL 11.2 HVPS and Printer Engine Controller PWB
PL 11.3 System Controller Assembly
PL 12.1 Part Number Locator Listing
DocuPrint N24, N32 and N40 Service Manual 7-1 Repair Analysis Procedures (RAP)
Section 7
Repair Analysis Procedures 7
Using RAPs
RAP 7.1 Entry Level
RAP 7.2 Paper Jam/Clear Area A Entry
RAP 7.3 Clear Area A / Reset Tray 1 (C1-3)
RAP 7.4 Jam Area B / Reset Tray 2 (C2-2)
RAP 7.5 Paper Jam / Clear Area A (C2-3)
RAP 7.6 Jam Area A, B / Reset Tray 2 (C8-2)
RAP 7.7 Clear Area A / Reset Env/Bypass (C9-3)
RAP 7.8 Paper Jam / Clear Area A (E1-1, E1-2, E1-3, E1-6)
RAP 7.9 Paper Jam / Clear Area A (E3-1)
RAP 7.10 Paper Jam / Close Area A (E4-1, E4-3, E4-5, E4-6)
RAP 7.11 Close Door A (E5-1)
RAP 7.12 Close Door B (E5-2)
RAP 7.13 Tray 1 Problem (H1-1)
RAP 7.14 Tray 2 Problem (H1-2)
RAP 7.15 Duplex Unit Fail / Service Required (H2-7)
RAP 7.16 Replace Toner Cartridge (J1-2/J6-1)
RAP 7.17 Toner Cartridge / OEM ID Mismatch (J8-1)
RAP 7.18 CRUM Failure (J8-3/J8-4)
RAP 7.19 Motor Failure (U1-1)
RAP 7.20 Fan Failure (U1-3)
RAP 7.21 Laser Failure (U3-2, U3-3, U3-4, & U3-5)
RAP 7.22 Fuser Failure (U4-1, U4-2, & U4-3)
RAP 7.23 Fuser Fan Fail (U4-9)
RAP 7.24 MCU Failure (U6-1)
RAP 7.25 IOT MEM Failure (U6-2)
Repair Analysis Procedures (RAP) 7-2 DocuPrint N24, N32, N40, N3225, and N4025
RAP 7.26 IOT NVM Fail (U6-3, U6-4)
RAP 7.27 Inoperative Printer
RAP 7.28 Erratic Operation
RAP 7.29 Replace Toner Cartridge (J1-2)
RAP 7.30 Inoperative Interlock Switch
RAP 7.31 Inoperative Offset
RAP 7.32 Electrical Noise
RAP 7.33 Image Quality Problems
RAP 7.34 Light (Undertoned) Prints
RAP 7.35 Blank Prints
RAP 7.36 Black Prints
RAP 7.37 Vertical Band Deletions
RAP 7.38 Horizontal Band Deletions
RAP 7.39 Vertical Streaks
RAP 7.40 Horizontal Streaks
RAP 7.41 Spot Deletions
RAP 7.42 Spots
RAP 7.43 Residual Image or Ghosting
RAP 7.44 Background
RAP 7.45 Skewed Image
RAP 7.46 Damaged Prints
RAP 7.47 Unfused Image or Image Easily Rubbed Off
RAP 7.48 Image Not Registered Correctly
RAP 7.49 Memory Mismatch
RAP 7.50 Error Codes
RAP 7.50.1 0101 - SIMM1/DIMM1
RAP 7.50.2 0102 - SIMM2/DIMM2
RAP 7.50.3 0103 - SIMM3/DIMM3
RAP 7.50.4 0104 - SIMM4
RAP 7.50.5 0105 - SIMM5
RAP 7.51 Printer hangs with “Processing
RAP 7.52 “IM****” Message Faults
RAP 7.53 “OU***” Message Fault


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