Support and FAQ
1.1. When can I download my file?
Immediately after Paypal confirms your payment Paypal will re-direct your browser to our download page.
1.2. Can you send a copy of the download link to my email?
Yes. A copy of the link is automatically sent to your email. Please check your
Inbox and Spam
1.3. But I did not receive the mail!
This is very likely caused by your mail filter. Please whitelist our domain
, then send us an email and we will re-send the download link.
1.4. How long before the download link expires?
Links expire after 24 hours.
1.5. Can you ship a copy of my file on CD?
No, all files are available by download only.
2.1. Is it safe to send payment to this website?
This site does not process payments, instead all payments will be transacted at Paypal's website. When you click the "Buy Now" button your browser will be re-directed to https://www.paypal.com.
2.2. What is Paypal
"Sorry — your last action could not be completed"
This usually happens when using Firefox browser but it may occur with other browsers, too. Try completing your transaction using another browser.
2.3. Do you accept bank wire?
No. Sorry we don't accept bank wire.
2.4. Do you accept Bitcoin?
Yes, we accept Bitcoin but the process is not automated. You must send an email first if you intend to use Bitcoin or other digital currencies.
2.5. Do you accept e-Cheque?
Yes, we accept e-cheques through Paypal.
3.1. How long before I get response by email?
We repond as soon as we read your email, but in some cases we may be in different time zones so please allow up to 1 day.